Free standard delivery on all U.K. orders
UK orders are sent economy / second class in most cases. This is to keep costs down for you. If you require faster delivery, please see our Amazon listings or contact us first and we will see what we can do! We will provide tracking information where applicable.
If you haven't received your parcel within seven days, please contact us so we can find out where it is.
If your order is returned to us, we will endeavour to contact you to arrange redelivery (a redelivery charge will apply). Alternatively, we will offer you a refund, minus the cost that we paid for shipping.
We are happy to ship globally, please contact us prior to ordering for an individual shipping quote, this can be surprisingly low!
We're pleased to be able to offer free shipping to the Channel Islands up to 2kgs ONLY. This equates to roughly 8 Perineal Cold Packs and a couple of other small items. We can not offer free shipping over this weight, please contact us beforehand if you wish to place a larger order and we can arrange an individual shipping quote. Channel Islands are also TAX FREE and the total will be amended prior to making payment at checkout.
We always ship our orders in plain card board boxes. There is no indication of the contents on the outside of the box (some international paperwork must have a description of the goods).
Any void fillers - bubble wrap, air bags etc are 100% fully recycled. We do not purchase any void fillers, we simply re use the packaging that has been sent to us. We would like to encourage you to do the same and re use the packaging where possible.